Step 01
Booking Flow Design
We designed a frictionless online booking flow tailored to automotive service — vehicle type, service selection, and preferred time slot.
Kumasi, Ghana
Automotive / Service
AutoCare Pro needed a digital service booking system and customer-facing dashboard to replace phone and walk-in bookings, reduce no-shows, and give vehicle owners real-time visibility into their service status.
AutoCare Pro needed a digital service booking system and customer-facing dashboard to replace phone and walk-in bookings, reduce no-shows, and give vehicle owners real-time visibility into their service status.
All bookings were handled by phone, leading to missed calls, double-bookings, and staff overwhelm.
Without automated reminders, up to 30% of booked appointments were missed, wasting workshop time.
Customers had no visibility into service progress, leading to repeated calls and low satisfaction scores.
We designed a frictionless online booking flow tailored to automotive service — vehicle type, service selection, and preferred time slot.
We launched a real-time customer dashboard showing service status, technician notes, and estimated completion time.
We built the booking platform with an integrated workshop calendar, automated SMS reminders, and a customer dashboard.
We designed a frictionless online booking flow tailored to automotive service — vehicle type, service selection, and preferred time slot.
We built the booking platform with an integrated workshop calendar, automated SMS reminders, and a customer dashboard.
We launched a real-time customer dashboard showing service status, technician notes, and estimated completion time.
Automated SMS reminders cut the no-show rate from 30% to under 8% within the first two months.
"Our workshop is running at a completely different level now. Customers love tracking their car online, our no-shows are almost gone, and the team spends zero time managing phone bookings. Rarefy nailed it."
— Kwame Boateng
Founder, AutoCare Pro