Step 01
Process Mapping
We mapped every touchpoint in the onboarding flow to identify friction points and automation opportunities.
Accra, Ghana
Legal / Professional Services
Aridot Legal Services needed to modernise their client onboarding and documentation workflows, reducing manual handoffs and improving the client experience from first contact to case resolution.
Aridot Legal Services needed to modernise their client onboarding and documentation workflows, reducing manual handoffs and improving the client experience from first contact to case resolution.
Client intake was paper-heavy and error-prone, causing delays and poor first impressions.
Multiple document versions across email and physical files created confusion and compliance risks.
Clients had no real-time view of their case status, leading to frequent follow-up calls.
We mapped every touchpoint in the onboarding flow to identify friction points and automation opportunities.
We automated intake forms, document requests, and internal approvals to eliminate manual handoffs.
We designed and built a branded client portal with secure document upload, e-signatures, and real-time case tracking.
We mapped every touchpoint in the onboarding flow to identify friction points and automation opportunities.
We designed and built a branded client portal with secure document upload, e-signatures, and real-time case tracking.
We automated intake forms, document requests, and internal approvals to eliminate manual handoffs.
Onboarding time dropped from 5 days to under 24 hours with automated workflows and digital intake.
"Rarefy transformed how we onboard clients. What used to take days now takes hours, and our clients love being able to track their case in real time. The portal has become central to how we operate."
— Adwoa Mensah
Managing Partner, Aridot Legal Services